Shipping policy

Made-to-Order Products

All Redacted Store products are made to order specifically for each customer. Because we do not maintain a traditional inventory of finished products, our return and exchange process differs from that of a conventional retail store.

Wrong Size, Wrong Color, or Change of Mind

We do not accept returns or exchanges when a customer selects the wrong size, color, or product, or changes their mind after ordering.

Please review the product description, available options, and size information carefully before placing your order.

This restriction does not override any return, cancellation, or withdrawal rights that cannot legally be waived in the customer’s jurisdiction.

Damaged, Defective, Misprinted, or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of receiving it.

After we verify the issue, we will offer an appropriate replacement or refund.

How to Report a Problem

Email support@redactedstore.com and provide the following information:

Order number
Include the order number shown in your confirmation email.

Description of the issue
Explain what is damaged, defective, misprinted, missing, or incorrect.

Photographs
Include clear photographs showing the entire item and the specific problem. If the wrong item was received, include photographs of the item and its shipping label when possible.

Claims submitted without sufficient information or photographs may take longer to review.

Returns of Defective Products

Do not mail a product back unless Redacted Store specifically asks you to return it.

Most verified quality and fulfillment issues can be resolved without returning the affected product. If a return is required, we will provide instructions and, when appropriate, a prepaid return label.

Items mailed to an address shown on the original package without prior authorization may not be received or processed as a return.

Order Changes and Cancellations

Contact us immediately if you need to correct or cancel an order. Because products are made to order, we cannot guarantee changes or cancellations after fulfillment has begun.

Orders that have already entered production or shipped cannot normally be canceled or modified.

Lost or Delayed Packages

Lost-in-transit claims must be reported within 30 days of the estimated delivery date.

For tracking, address, delivery, and lost-package information, please review our Shipping Policy.

Refunds

If a refund is approved, it will be issued to the original payment method.

For a verified damaged, defective, misprinted, or incorrect item, the refund will include the affected product and any applicable shipping charges associated with that item.

After a refund is issued, your bank or payment provider may require up to 10 business days to process and post it to your account.

If more than 15 business days have passed since we confirmed that a refund was issued, contact support@redactedstore.com.

Mandatory Consumer Rights

Nothing in this policy limits consumer rights that cannot be excluded or waived under applicable law.

Customers located in jurisdictions that provide mandatory cancellation, withdrawal, return, repair, replacement, or refund rights may exercise those rights within the legally required period. Contact us at support@redactedstore.com for assistance.

Contact

For return, replacement, or refund questions, contact support@redactedstore.com.